At Russell Stover, not only do we love chocolate, but we love our jobs! Every day we go to work exhibiting our values of excellence, innovation, entrepreneurship, responsibility, and collaboration. Working at Russell Stover you’ll be part of the leading manufacturer of boxed, seasonal, and sugar-free chocolates. For over 100 years, Russell Stover Chocolates, Whitman’s, and Pangburn’s have been crafted with the finest ingredients to bring happiness to generations. Today, we produce over 55 million pounds of chocolate annually, and our legacy brands can be found in 13 company-owned stores and over 9,000 wholesale accounts. Join our team and let’s continue making chocolate lovers happy! 

A day in the life…

The Electronic Data Interchange (EDI) Coordinator is responsible for resolving operational issues related to daily EDI transaction to ensure timely and accurate transaction processing.  This generally consists of tasks maintaining data related to specific trading partners, providing detailed information to internal stakeholders such as the Sales Team to aid in issue resolution.  Responsible for monitoring and handling inbound/outbound documents, conducting auditing, handling relevant documents, and networking with partners.

The EDI Coordinator works extensively with information technology (IT) staff and other employees to ensure the EDI program is working as intended. Daily activities performed by EDI coordinators include serving as the initial contact for troubleshooting inquiries, monitoring document transmissions, and identifying opportunities to improve relevant processes.

What you will be doing…

• Create open order report including idocs in error status each day before 9am and distribute via email to key stakeholders
• Acts as a liaison with the Sales, Finance, and the IT team in the resolution of EDI issues
• Troubleshoot the issues on orders idocs in error status; resolve them to final sales orders in SAP
• Manage the work around processes for EDI POs which require special handling a timely manner
• Partner with Sales to determine the correct RSC material numbers for the UPCs and customer material numbers sent on the EDI POs, then update the SAP tables accordingly.
• Assist with supporting trading partners to resolve any operational issues.
• Assist with testing all EDI implementations with new EDI partners, as needed
• Analyze current implementation in order to make recommendations for improvements
• Process and monitor all inbound and outbound documents.
• Coordinate with trading partners to maintain effective EDI relationships and provide support to internal departments

Do you have what it takes? 

(Basic Qualifications)

• 3 years hands-on experience in administering EDI systems and processes
• Experience analyzing and resolving EDI processing issues
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite; with specific advanced knowledge of Excel.
• Organizational skills and attention to detail is required.

Do you stand above the rest? 

(Preferred Qualifications)

• Bachelor’s degree
• Experience administering EDI systems and process in an SAP environment for a consumer-packaged goods company
• Ability to collaborate effectively with internal and external business partners
• Ability to work effectively under tight time frames

At Russell Stover Chocolates, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Russell Stover Chocolates is proud to be an equal-opportunity workplace and is an affirmative action employer.

We provide equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.

Employment by Russell Stover Chocolates is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification, and satisfactory reference and background checks.

Make Happy. Work Happy.