At Russell Stover, not only do we love chocolate, but we love our jobs! Every day we go to work exhibiting our values of excellence, innovation, entrepreneurship, responsibility, and collaboration. Working at Russell Stover you’ll be part of the leading manufacturer of boxed, seasonal, and sugar-free chocolates. For over 100 years, Russell Stover Chocolates, Whitman’s, and Pangburn’s have been crafted with the finest ingredients to bring happiness to generations. Today, we produce over 55 million pounds of chocolate annually, and our legacy brands can be found in 13 company-owned stores and over 9,000 wholesale accounts. Join our team and let’s continue making chocolate lovers happy!

A day in the life…

As a Supervisor, Accounts Receivable, you will lead and develop a team of Accounts Receivable Analysts, ensuring deductions and cash applications are managed accurately and efficiently while serving as a key point of contact for both internal and external customers. You will provide coaching, guidance, and support to your team to drive performance and deliver exceptional customer service.

In this role, you will collaborate closely with Account Managers, the Inside Sales Team, and the Supply Chain Team to resolve issues, improve processes, and support the overall success of the business.

What you will be doing…

• Lead, coach, and develop a team of Accounts Receivable Analysts.
• Provide training, mentoring, and ongoing support to establish and maintain AR best practices.
• Monitor daily workflow, team productivity, and key performance metrics to ensure company objectives are achieved.
• Assist with the preparation, analysis, and reporting of monthly Accounts Receivable KPIs, including recommendations for process improvements.
• Ensure all AR processes, procedures, and responsibilities are thoroughly documented and maintained in a centralized repository.
• Serve as a backup for critical AR functions, including deduction processing, blocked order resolution, unapplied cash management, cash application activities, and other day-to-day AR responsibilities.
• Support the monthly Allowance for Doubtful Accounts review process and prepare related reporting for corporate stakeholders.
• Prepare and complete assigned month-end reporting and reconciliations.
• Partner with cross-functional teams to resolve customer account issues, improve processes, and optimize cash flow performance.
• Foster a culture of accountability, continuous improvement, and exceptional customer service within the Accounts Receivable function.

If visiting our manufacturing plants, you will be expected to:

• Adhere to Good Manufacturing Practices (GMP) to ensure product quality and maintain compliance with food safety standards.
• Complete and follow FSQA training and programs to comply with regulatory requirements, ensure consumer safety, and support the plant’s food safety and quality objectives.
• Promptly report and take appropriate action on any observed or potential food safety hazards, process deviations, or non-conformities by notifying the designated plant supervisor, in accordance with your role and responsibilities.
• Actively contributes to the continuous improvement of the company’s Food Safety Culture through engagement and actions aligned with your role.

This job posting is not all inclusive and other duties may be assigned.

Do you have what it takes?

(Basic Qualifications)

• Minimum of 5 years of credit analysis, collections, cash applications, and general AR experience
• Proficiency with Microsoft Office applications including Excel, Word, and Outlook
• Experience working in SAP and HRC systems
• Team player
• Must be able to perform with minimum supervision
• Ability to work under pressure and meet tight deadlines
• Excellent communication skills and the ability to speak, read, and write English fluently, with or without an accommodation.

Do you stand above the rest?

(Preferred Qualifications)

• Bachelor’s degree in Accounting/Finance or related field
• Ability to meet assigned deadlines
• 10-Key by touch
• Strong analytical, technical and interpretations skills
• Excellent written and verbal communication skills
• Must be a positive team player
• Must have problem solving skills
• Strong interpersonal skills for interacting with customers, sales, and upper management

At Russell Stover Chocolates, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Russell Stover Chocolates is proud to be an equal-opportunity workplace.

We provide equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.

Employment by Russell Stover Chocolates is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification, and satisfactory reference and background checks.

Make Happy. Work Happy.